[imc-qc] Uplift the people around you and they'll uplift you

[Margret M]

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JULY - Prices reduced by 35% 

Conflict Resolution 

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can't deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies 
you can adopt, at work and in your personal life

Outcomes 

*Interactions with others 
*Reciprocal relationships 
*The miracle of dialogue 
*Managing your anger 
*Managing other people's anger
*Turning bad apples into good apples 

Presentation Skills

A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this 
two-day workshop, you will master the skills that will make you a better speaker and presenter. 
Outcomes 

*Identify ways to gain rapport with your audience
*Learn techniques to reduce nervousness and fear *Recognise how visual aids can create impact and attention 
*Develop techniques to create a professional presence 
*Use practice techniques to really prepare 

Time Management 

Time is money, the adage goes, and lots of it gets lost in disorganization and disruption. Get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people. 

This two-day workshop helps you organize and prioritize for greater workplace efficiency. The workshop is full of ideas for organizing your work area and your paperwork and working on the “right” things. 
Get 
out of your mental rut. Think new thoughts about the time you have. Discover new ways of doing things, and feel more in control of your life. 

Outcomes 

*Develop useful techniques for setting and achieving goals 
*Identify strategies for using a planner effectively 
*Better organize yourself and your workspace for peak efficiency 
*Identify the right things to do and develop plans for doing them 
*Learn what to delegate and how to delegate well 
*Recognize the “interrupters” in your life and develop strategies for dealing with them 

Inventory Management 

Most companies carry too much inventory. “You can't sell from an empty wagon” is usually the reasoning. Being over-stocked means the company will likely not run out of anything. But what about the inventory that has celebrated a few birthdays in the warehouse? Has anyone stopped to calculate the true cost of worrying about “running out?” 

The costs of maintaining excessive inventory usually far outweigh the true cost of not being able to quickly deliver a particular item to a customer once in a very long while. A balance must be struck between inventory levels and turnover. Good inventory managers know what stock moves at what rate. They carefully plan re-order levels to ensure that the chances of running out are minimized while the turnover rate is maximized. 

*Discover how effective inventory management contributes to the financial success of an organisation. 
*Benchmark your present system against current practices in inventory management 
*Identify how to take a team approach to managing inventory 
*Recognise opportunities for both individual and team problem-solving 
*Reduce inventory management costs 
*Understand terms that are frequently used in warehouse management 

Minute Takers  

No matter who you are or what you do, whether at work or in the community, you are involved in meetings. And meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: An assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place.

If people can't remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? This one-day workshop helps minute-takers understand their role and the best techniques for producing minutes that include all the essential information needed . 

Outcomes 

*Recognise the importance of taking minutes and be able to use this skill to advantage. 
*Be able to remedy many of the complaints that beset minute-takers 
*Be able to write minutes that are suitable for formal meetings, semi-formal meetings and action minutes. 
*Develop the essential skills of an effective minute-taker 

Other courses coming up this year 2009 

For more on the below courses - 
Call us now 011 888 8226 

RECEPTIONIST TRAINING 
LIMITED SEATS - BOOK NOW! 

___________________________________

Prices reduced by 35% 

Train The Trainer 
Assessors Course 
Facilitation Skills 

Debt Collection 
Finance for Non Finance Managers 

Labour Law 

Leadership Skills 
Business Writing
PA/Admin Skills 

HR for NON HR Managers
REcruitment Strategies 

First aid training 

__________________________________

Venue for Hire in Northcliff Johannesburg 

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Call for more info 

or e mail contact at strain.co.za "mailto:contact at strain.co.za" 
__________________________________ 

Strat Sessions, Training Groups, Conferences 

Secure off street Parking 
Excellent Security 
Lovely Charm 
Small Groups Welcome 

Call us now 011 888 8226 

Call Centre Management Diploma NQF Level 5 

011 888 8226 

Contact at strain.co.za  "mailto:contact at strain.co.za">"

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