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Mon May 18 15:53:01 PDT 2009

Brain &amp; Brawn 

Call Centre Courses :

Call Centre Management Diploma NQF Level 5 
Call Centre Learnership NQF Level 5 
Call Centre Agent Qualification NQF Level 2 
Stress in the Call Centre - How to Manage It
Stress Management 

contact at strain.co.za "mailto:%20contact at strain.co.za" 

Health and Safety: 

First Aid Level 1
First Aid Level 2
Basic Fire Awareness Course
HIV/AIDS Awareness 

Customer Service

3 Day Customer 
Service Excellence 
1 Day Customer Service Excellence (condensed)
Critical Elements of Customer Service
Managing Customer Service

Receptionist &amp; Personal Assistant Training 

Telephone &amp; Frontline Etiquette 
PA / Administrative Assistant Skills

Stock Control 

Inventory Management

contact at strain.co.za "mailto:%20contact at strain.co.za" 

Public Speaking 

Management &amp; Supervisory Development Courses: 
Becoming Leadership Material
The Professional Supervisor
Teambuilding
Teamwork: Building Better Teams
The Art of Delegating Effectively
The Art of Making Meetings Work
Time Management
Understanding Project Management 

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 The very best financial presentation is one that's well thought out and anticipates any questions... answering them in advance. 'Nathan Collins' 
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For managers in today's business world, it's essential to have a working knowledge of finance. We all play a role in our organisation's financial health, whether we realize it or not. If you don't have training or a background in finances, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company's financial structure, and how to keep your department out of the red. This workshop will familiarise you with the key concepts of finance and accounting and help you prepare budgets with more confidence. 
 
 
 
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<br><FONT size=2>What You Will Cover: 
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<P class="style69 style47"><FONT size=2>Understanding Accounting and Finance </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Assets, liabilities and net worth </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Accounts payable and receivable </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Collections </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Creating a Paper Trail </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Managing Accounts Receivable </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Understanding Financial Statements </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Budgeting and Forecasting Techniques </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Capital budgets, operating budgets </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Zero-based budgeting </FONT></P></TD></TR>
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<TD vAlign=top width=24><SPAN class=style47><FONT size=2></FONT></SPAN></TD>
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<P class=style67><FONT size=2>Preparing budgets </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Comparing Software Applications </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Managing Your Own Budget </FONT></P></TD></TR>
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<P class=style67><FONT size=2>Internal controls and self-checking procedures </FONT></P></TD></TR></TABLE>

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At the conclusion of this workshop: 
â€¢&nbsp; You should be able to assess the financial performance and health of your firm. 
â€¢&nbsp; Enhance your decision-making skills by integrating financial management concepts into your thinking. 
â€¢&nbsp; Assess various software applications for managing finances. 
â€¢&nbsp; Control the flow of money through your department. 
â€¢&nbsp; Understand the budgeting process and forecasting techniques. 
â€¢&nbsp; Manage your own budget, inventory and petty cash. 
 
 
 
 
 
 
 
 
 
 Call us for more info and to book on our courses - 
 
 011 888 8226 or e mail <A href="mailto:contact at strain.co.za">contact at strain.co.za</A>
See below for a list of all our courses (Over 40) 

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<DIV align=center><SPAN class=style29><SPAN class=style51><FONT face=Verdana><FONT size=2><FONT color=#000033><i><b>OTHER EXCITING COURSES - SEE BELOW</b></i> </FONT><b><SPAN class=style5><A href="mailto:%20contact at strain.co.za"><b>contact at strain.co.za</b></A></SPAN><FONT color=#000033> 011 888 8226 </FONT></b></FONT></FONT></SPAN><b>
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<br><FONT size=2>Business Writing:</FONT></b>
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<br><FONT size=2>Advanced Writing Skills
<br>Business Writing That Works
<br>Email Etiquette &amp; Business English
<br>Writing for Service Excellence 
<br>Writing Reports &amp; Proposals 
<br>
<br><b>ETDP Training </b>
<br>
<br>Train The Trainer 
<br>Moderator Training
<br>Assessor Training 
<br>
<br></FONT><A href="mailto:%20contact at strain.co.za"><b><FONT size=2>contact at strain.co.za</FONT></b></A><FONT size=2> </FONT></P>
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<br><FONT size=2>Human Resource Suite of Products:</FONT></b></P>
<P class=style5 align=left><FONT size=2>Facilitation Skills: Becoming a Great Trainer
<br>Train The Trainer 
<br>Getting Employees Off to a Good Start
<br>Hiring Smart
<br>HR for the Non-HR Manager
<br>Change - How To Deal With It
<br>Communication Strategies
<br>Conducting Effective Performance Reviews
<br>Conflict Resolution - Dealing With Difficult People
<br>Coaching: A Leadership Skill 
<br>Managing Differences in the Workplace
<br>Managing Employee Performance
<br>Minute-taker's Workshop
<br>Motivating Your Workforce 
<br>Problem-solving &amp; Decision Making 
<br>Train-the-trainer: The Practical Trainer 
<br>
<br><b>Sales Courses: </b>
<br>Marketing &amp; Sales
<br>Prospecting for Leads Like a Pro
<br>Selling Smarter
<br>Telesales Excellence 
<br>Using the Telephone as a Sales Tool 

<br>Negotiating for Results 
<br>Self-esteem &amp; Assertiveness Skills
<br>
<br><b>Finance Training </b>
<br>
<br>Finance for Non-Finance Managers 
<br>
<br></FONT><A href="mailto:%20contact at strain.co.za"><b><FONT size=2>contact at strain.co.za</FONT></b></A><FONT size=2> 
<br>
<br>
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<br>
<br>For more information contact us on </FONT><A href="mailto:%20contact at strain.co.za"><b><FONT size=2>contact at strain.co.za</FONT></b></A><FONT size=2> or e mail 011 706 2358 
<br>
<br>PO Box 2006 Rivonia 2128 
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<br><FONT size=2>Brain Gym Training: </FONT></b></P>
<P class=style5><SPAN class=style25><FONT size=2>Neuro Integration Movements (NIM)
<br>BRAIN GYM 101 
<br>From Vision to Reality 
<br>Brain &amp; Brawn </FONT></SPAN><b>
<br>
<br><FONT size=2>Call Centre Courses :
<br></FONT></b>
<br><FONT size=2>Call Centre Management Diploma NQF Level 5 
<br>Call Centre Learnership NQF Level 5 
<br>Call Centre Agent Qualification NQF Level 2 
<br>Stress in the Call Centre - How to Manage It
<br>Stress Management 
<br>
<br>
<br></FONT><A href="mailto:%20contact at strain.co.za"><b><FONT size=2>contact at strain.co.za</FONT></b></A><FONT size=2> 
<br>
<br><b>Health and Safety: </b>
<br>
<br>First Aid Level 1
<br>First Aid Level 2
<br>Basic Fire Awareness Course
<br>HIV/AIDS Awareness 
<br>
<br><b>Customer Service</b>
<br>
<br>3 Day Customer 
Service Excellence 
<br>1 Day Customer Service Excellence (condensed)
<br>Critical Elements of Customer Service
<br>Managing Customer Service
<br>
<br></FONT><FONT size=2><b>Receptionist &amp; Personal Assistant Training 
<br>
<br></b>Telephone &amp; Frontline Etiquette 
<br>PA / Administrative Assistant Skills
<br>
<br><b>Stock Control 
</b></FONT></P>
<P class=style5><FONT size=2>Inventory Management
<br>
<br></FONT><A href="mailto:%20contact at strain.co.za"><b><FONT size=2>contact at strain.co.za</FONT></b></A><FONT size=2> 
<br>
<br><b>Public Speaking </b></FONT></P>
<P class=style5><FONT size=2><b>Management &amp; Supervisory Development Courses:</b> 
<br>Becoming Leadership Material
<br>The Professional Supervisor
<br>Teambuilding
<br>Teamwork: Building Better Teams
<br>The Art of Delegating Effectively
<br>The Art of Making Meetings Work
<br>Time Management
<br>Understanding Project Management 
<br>
<br></FONT></P></TD></TR></TABLE>
<DIV align=center></DIV></TD></TR></TABLE>
<br><SPAN class=style39><b><FONT face=Verdana color=#ff0000 size=1>Should you have received this e mail in error - please unsubscribe at the base</FONT></b></SPAN> </P>

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